Your NaviRefi Loan and Coronavirus (COVID-19) – What You Need To Know

First and foremost, we’re here to help. We want you to know we’re making every effort to stay on top of current and recent developments about coronavirus (COVID-19). Any updates we have will continue to be included on this page.

Please see below for the latest coronavirus updates related to your NaviRefi loan.

What can I do if I’m experiencing financial hardship or I anticipate that I will have a financial hardship in making my loan payments coming soon?

Please contact our Customer Care Team at 844-381-6621 to review your options. To help us provide your available options efficiently, please be prepared with the following details:

  • Details of how you have been financially impacted (loss of job, loss of wages, etc.).
  • The industry you (or those in your household) are currently working in.
  • If we’re able to temporarily postpone your payment, when do you anticipate being able to resume payments on your loan?

The Federal Reserve recently dropped interest rates in response to coronavirus. How does this impact my loan with NaviRefi?

We completely understand your desire to take advantage of lower rates. Unfortunately, the Fed’s interest rate isn’t the only factor in how our interest rates are set. We are committed to offering you the most competitive rates we can find and to offering you the best rate possible based on the market conditions. We appreciate this is a time of uncertainty and we are doing our absolute best to provide as much information and support as we can as quickly as possible.

The White House recently announced plans to freeze interest payments on student loans. What is NaviRefi doing?

This announcement is in regards to federally-owned student loans. NaviRefi loans are not subject to this proposed policy change. While we’re not part of this policy change, we’ve created options for those experiencing financial hardship. Please take a look at the first question mentioned above on reaching out to us to learn more about your options.

What if I’m considering student loan refinancing during the current national emergency or have a pending application?

Due to recent events, including an executive order by the President to waive federal student loan interest during the COVID-19 crisis, we want Navient customers to explore all their options before applying to refinance their federal student loans.

Refinancing a federal student loan with a private lender means you will no longer have access to benefits of your federal loans, including the temporary 0% interest rate on federally held loans, and suspension of payments, which may last for a number of months.

Please carefully review your current and potential benefits with a federal loan servicer before refinancing.

Call us at 844-381-6621 if you have a pending refinancing and want to review your options or cancel your pending loan, as described below.

If you recently refinanced your student loans with us, you have a right to cancel this transaction, without penalty, by midnight of the third business day on which you received your Final Disclosure. Please see your Final Disclosure for the specific date and instructions on how to cancel. Your Final Disclosure was provided on the day you e-signed your NaviRefi loan. If you’re unable to locate your Final Disclosure, please reach out to our NaviRefi Customer Care Team.