Contact Us

Our call center is available from Monday through Thursday 8 a.m. to 9 p.m. ET and Friday 8 a.m. to 8 p.m. ET.

In the U.S. 844-381-6621 (living abroad? Call 317-598-4024)
Fax 844-653-8823
Email Log in to your account and navigate to the Help & Questions page to send us a secure email.
Mail NaviRefi
P.O. Box 8000
Fishers, IN 46038-8000
Payment Address NaviRefi
P.O. Box 9115
Wilkes-Barre, PA 18773-9115

Note: when you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

Resources are available to assist borrowers who have tried unsuccessfully to resolve a problem through their servicer. Please refer to your state's relevant authority.