More Military Benefits

There are more benefits beyond SCRA that may help you as a member of the military.

We also encourage you to register online for account access, where you can update your contact information, make and view payments, sign up for electronic communications, and enroll in automatic debit so you never miss a payment, even if you are deployed abroad.

Register online for access to your account

Military Private Loan Postponement

Military forbearance may be available for military personnel with NaviRefi loans. At the end of the forbearance period, Unpaid Interest may be capitalized (added to the Unpaid Principal).

To find out more:

  • Call our dedicated Military Benefits Team at 855-284-4879 (if calling internationally, dial 317-598-4024) Monday – Thursday 8 a.m. – 9 p.m. ET, Friday 8 a.m. – 8 p.m. ET
  • Or email

Establish Power of Attorney

Consider granting power of attorney to someone you trust. This will allow them to manage your financial matters, including your student loans, while you’re deployed or unavailable to manage them yourself. The person you designate will be able to sign documents and act on your behalf.

The legal assistance office on your military base can help you establish a power of attorney. When you have completed the document, send it, along with a copy of your military orders, to 

P.O. Box 9150 
Wilkes-Barre, PA 18773-9150
Fax: 844-653-8822

You can also authorize us by phone or in writing to speak to a third party on your behalf. Keep in mind that this person would be eligible to receive information about your account but would not be able to make changes to your account or sign on your behalf.

Questions? Contact Us

Call our Military Benefits Team at 855-284-4879, Monday – Thursday, 8 a.m. – 9 p.m. ET or Friday 8 a.m. – 8 p.m. ET.

We also offer 24/7 automated phone support.

Or send us an email.

Living abroad? Call us at 317-598-4024.